Ortal Warranty Summary
Below is the warranty policy of Ortal Ltd for Standard products sold and distributed in Australia & New Zealand. Warranties may vary for custom models.
THE WARRANTY
The Ortal Ltd. Limited Warranty warrants your Ortal gas fireplace (“Product”) to be free from defects in materials and workmanship at the time of manufacture. The Product body and firebox carry the 10 Year Limited Warranty. Ceramic glass carries the 2 Year Limited Warranty against thermal breakage only. After installation, if covered components manufactured by Ortal are found to be defective in materials or workmanship during the Limited Warranty period and while the Product remains at the site of the original installation, Ortal will, at its option, repair or replace the covered components. If repair or replacement is not commercially practical, Ortal will, at its option, refund the purchase price or wholesale price of the Ortal product, whichever is applicable. Ortal will also pay Ortal prevailing labor rates, as determined in its sole discretion, incurred in repairing or replacing such components for up to 2 years. There are exclusions and limitations to this limited warranty as described herein.
COVERAGE COMMENCEMENT DATE
Warranty coverage begins on the date that the fireplace shipped from Oblica’s warehouse.
EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only if the Product is installed in Australia and/or New Zealand and only if installed, operated and maintained in accordance with the printed instructions accompanying the Product and in compliance with all applicable installation and building codes and good trade practices. Printed instructions include those, which direct the installer and/or owner to refer to the product information, diagrams, and operation and maintenance manuals available on Ortal’s website, www.ortalheat.com.
These can also be requested in digital format direct from Ortal’s office(s).
This warranty is non-transferable and extends to the original owner only.
The Product must be purchased through a listed supplier of Ortal and proof of purchase must be provided.
The Product body and firebox carry the 10 Year Limited Warranty from the date of installation. Vent components, trim components and paint are excluded from this Limited Warranty. The following components are part of the Limited Warranty and are warranted as follows:
- Burner: Repair or replacement – two years coverage.
- Gas Components (including the valve): Repair or replacement – two years.
- Interior Decorative Media: Replacement for one year from the date of installation against thermal breakage only
- Electrical components and Remote Controls: Repair or replacement – two years. Water damage and batteries are entirely excluded.
- Ceramic Glass: Replacement for two years against thermal breakage only.
- Labour Coverage: Prevailing Ortal labor rates apply for the warranty period of components. Labour coverage is for actual repair and/or replacement of components. Troubleshooting is excluded.
Parts not otherwise listed carry a 90-day warranty from the date of installation. Whenever practicable, Ortal will provide replacement parts, if available, for a period of 2 years from the last date of manufacture of the Product.
Ortal will not be responsible for: (a) damages caused by normal wear and tear, accident, riot, fire, flood, climate and weather corrosion or natural disaster; (b) damages caused by abuse, negligence, misuse, or unauthorized alteration or repair of the Product affecting its stability or performance. The Product must be subjected to normal use. The Product is designed to burn on either natural or propane gas only as determined by the customer when originally purchased or changed after installation by an authorized installer only. Burning conventional fuels such as wood, coal or any other solid fuel will cause damage to the Product, will produce excessive temperatures and could result in a fire hazard.; (c) damages caused by failing to provide proper maintenance and service in accordance with the instructions provided with the Product; (d) damages, repairs or inefficiency resulting from faulty installation or application of the Product. Ortal is not responsible for inadequate fireplace system drafts caused by air conditioning and heating systems, mechanical ventilation systems, or general construction conditions which may generate negative pressure in the room in which the appliance is installed. Additionally, Ortal assumes no responsibility for drafting conditions caused by venting configurations, adjoining trees or buildings, adverse wind conditions or unusual environmental factors and conditions that affect the operation of the unit. This Limited Warranty covers only parts and labor as provided herein. In no case shall Ortal be responsible for materials, components or construction, which are not manufactured or supplied by Ortal or for the labor necessary to install, repair or remove such materials, components or construction. Additional utility bills incurred due to any malfunction or defect in equipment are not covered by this warranty. All replacement or repair components will be shipped F.O.B. from the nearest stocking Ortal warehouse.
LIMITATION ON LIABILITY
It is expressly agreed and understood that Ortal’s sole obligation and the purchaser’s exclusive remedy under this warranty, under any other warranty, expressed or implied, or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified herein. 62 In no event shall Ortal be liable for any incidental or consequential damages caused by defects in the Product, whether such damage occurs or is discovered before or after repair or replacement, and whether such damage is caused by Ortal’s negligence. Ortal has not made and does not make any representation or warranty of fitness for a particular use or purpose, and there is no implied condition of fitness for a particular use or purpose. Ortal makes no expressed warranties except as stated in the Limited Warranty. The duration of any implied warranty is limited to the duration of this expressed warranty. No one is authorized to change this Limited Warranty or to create for Ortal any other obligation or liability in connection with the Product. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. The provisions of the Limited Warranty are in addition to and not a modification of or subtraction from any statutory warranties and other rights and remedies provided by law.
INVESTIGATION OF CLAIMS AGAINST WARRANTY
Ortal reserves the right to investigate any and all claims against this Limited Warranty and to decide, in its sole discretion, upon the method of settlement. To receive the benefits and advantages described in this Limited Warranty, the appliance must be installed and repaired by either a qualified or authorized Ortal installation technician. Refer to your dealer/distributor sales agreement for requirements. Contact Ortal at the address provided herein to obtain a listing of approved dealers/distributors and certified/authorized installer companies. Ortal shall in no event be responsible for any warranty work done by an installer that is not approved without first obtaining Ortal’s prior written consent.
HOW TO REGISTER A CLAIM AGAINST WARRANTY?
In order for any claim under this warranty to be valid, you must contact the Ortal dealer/distributor from which you purchased the product. If you cannot locate the dealer/distributor, then you must notify Ortal in writing. Submission of a completed warranty claim is the preferred method of warranty claim notification. Ortal must be notified of the claimed defect in writing within 90 days of the date of failure. Notices should be directed to the Ortal Warranty Department or visit our website at www.ortalheat.com
© Ortal 2023 Version 1.2, July 2023
